About the Role
Asort are seeking a dedicated and detail-oriented customer care executive with a strong command over the Tamil language to join their team immediately.
Industry - Fashion/Lifestyle/Clothing Only, 6 Days a Week.
Notice Period - Immediate
Work Location: Udyog Vihar Phase 4, Gurgaon, HR
0-2 Years Experience
Mandatory Skills: Tamil, Hindi and English (Spoken proficiency)
Salary (PA CTC) – 2.9L PA
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries through various channels i.e. Inbound Calls, Chat, Email
Acknowledging and resolving customer complaints proactively.
Ability to multitask, prioritize and manage time effectively
Provide accurate, valid, and complete information by using the right methods/tools
Build sustainable relationships of trust through open and interactive communication with community members.
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
ake ownership of customer issues and Troubleshoot problems and see them through to resolution
SKILLS, REQUIREMENTS & QUALIFICATIONS
Previous experience in customer support or a related role is a plus but not mandatory.
Outstanding communication skills, both written and verbal(Hindi & English).
Excellent problem-solving abilities with a strong attention to detail.
Empathetic and customer-focused mindset.
Ability to work independently and as part of a collaborative team.
Proficiency in using customer support software and tools is an advantage.
Final – Face to Face
Salary – 2.9 Lakhs PA
About the Company
ASORT is a digital ecosystem to accelerate and enable Co-Commerce. It is the evolution of E-Commerce. It connects businesses that have great products and services, with communities that are relevant to them ensuring larger reach to the right target audience. It is about getting the communities of sellers, makers and influencers together to encourage community building and community nourishment by creating an economically sustainable ecosystem for everyone to thrive and grow together.
Asort is proudly built in India with an aim of making today’s “Bharat” a little more “aatm-nirbhar” by creating opportunities for the youth and making them economically & financially independent.