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Man Reaching Star

TAMIL CUSTOMER SERVICE EXECUTIVE

Job Type

Fashion & Retail - Fulltime

Location / Address

Udyog vihar phase 4, Phase IV, Udyog Vihar, Sector 18, Gurgaon, Haryana, India

About the Role

Asort are seeking a dedicated and detail-oriented customer care executive with a strong command over the Tamil language to join their team immediately.

Requirements

OVERVIEW

  • Industry - Fashion/Lifestyle/Clothing Only, 6 Days a Week.

  • Notice Period - Immediate

  • Work Location: Udyog Vihar Phase 4, Gurgaon, HR

  • 0-2 Years Experience

  • Mandatory Skills: Tamil, Hindi and English (Spoken proficiency)

  • Salary (PA CTC) – 2.9L PA

 

JOB DESCRIPTION

Key Responsibilities: 

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.

  • Responding promptly to customer inquiries through various channels i.e. Inbound Calls, Chat, Email

  • Acknowledging and resolving customer complaints proactively.

  • Ability to multitask, prioritize and manage time effectively

  • Provide accurate, valid, and complete information by using the right methods/tools

  • Build sustainable relationships of trust through open and interactive communication with community members.

  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

  • ake ownership of customer issues and Troubleshoot problems and see them through to resolution


SKILLS, REQUIREMENTS & QUALIFICATIONS

  • Previous experience in customer support or a related role is a plus but not mandatory.

  • Outstanding communication skills, both written and verbal(Hindi & English).

  • Excellent problem-solving abilities with a strong attention to detail.

  • Empathetic and customer-focused mindset.

  • Ability to work independently and as part of a collaborative team.

  • Proficiency in using customer support software and tools is an advantage.


INTERVIEW ROUNDS 

Two Virtual/Online/Telephonic

Final – Face to Face


SALARY

Salary – 2.9 Lakhs PA

About the Company

ASORT is a digital ecosystem to accelerate and enable Co-Commerce. It is the evolution of E-Commerce. It connects businesses that have great products and services, with communities that are relevant to them ensuring larger reach to the right target audience. It is about getting the communities of sellers, makers and influencers together to encourage community building and community nourishment by creating an economically sustainable ecosystem for everyone to thrive and grow together.

Asort is proudly built in India with an aim of making today’s “Bharat” a little more “aatm-nirbhar” by creating opportunities for the youth and making them economically & financially independent.

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